Refund policy
Return and Refund Policy
Last updated: October 22, 2026
Thank you for visiting Jonas | PJP.
This policy explains how refunds, returns, and digital delivery issues are handled for products purchased through our Shopify store.
For assistance, contact hello@jonasbuild.com.
1. Digital Products
Our current products include digitally delivered information and resources, such as supplier contact and catalog access.
Because digital products can be accessed or downloaded immediately after delivery, completed digital purchases are generally considered final once the purchased content has been provided, except as required by applicable law or otherwise expressly agreed.
We do not accept returns of downloaded digital files in the same manner as physical merchandise.
2. Delivery or Access Problems
If you purchase a digital product and do not receive it, receive an incorrect file, or experience a technical problem that prevents access, please contact us.
We will review the issue and, where appropriate, attempt to correct delivery, restore access, or provide a replacement.
If the purchased content cannot be supplied as described, we will evaluate an appropriate remedy, including a refund when required by law.
3. Supplier-Access Purchases
Our supplier-access product provides the specific information described on its product page.
It does not include physical products, inventory purchases, or a guarantee of future transactions with independent suppliers.
We do not guarantee third-party supplier prices, availability, processing times, or business results.
However, nothing in this policy removes applicable rights or remedies if the purchased digital information was not provided as represented.
4. Future Online Courses
Our educational program, Your First Online Business, is currently under development and is not available for purchase.
Before course enrollment opens, we will publish the applicable course refund terms, including any eligibility period, access conditions, and cancellation procedures.
Those terms will be disclosed before customers purchase the program and will comply with applicable law.
5. Requesting Assistance or a Refund
To request assistance or inquire about a refund, email:
Please include your order number, the email address used at checkout, and a brief description of the issue.
We will review requests individually based on the circumstances of the purchase, the terms provided at checkout, and applicable consumer protection laws.
6. Existing Customer Rights
This policy does not retroactively alter the terms of previous purchases or limit any statutory rights that cannot legally be excluded.
7. Contact
Jonas | PJP
Email: hello@jonasbuild.com
Website: jonasbuild.com